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Shipping, returns & exchanges
Everything you need to know about receiving your Loomyna order or requesting a return or exchange.
01
Shipping policy
Delivery within Bali
Orders within Bali are delivered using Gojek, Grab, or another ride-hailing service. Delivery availability and cost are confirmed with you when placing your order.
Delivery across Indonesia
Orders outside Bali are shipped throughout Indonesia using JNE or another shipping company.
Processing and delivery time
Once an order is confirmed, it is shipped on the next business day using standard shipping. Domestic delivery usually takes 5–7 business days.
Tracking your order
Once your order has shipped, you will receive an email with your shipment details. You can track the order on the courier's website using the tracking information provided.
02
Return and exchange policy
14-day return window
Items may be returned or exchanged within 14 days of receiving your order.
Item condition
Returned items must be unwashed, unused, undamaged, in their original packaging with the original tags, and accompanied by the original receipt or a copy of the receipt for partial returns.
Requesting a return or exchange
Contact us on WhatsApp to request a return or exchange. After your request is approved, our Customer Service team will provide instructions for shipping your items.
Approval is required
Items returned without prior approval for a return or exchange will not be accepted.
Here to help
Still have questions?
Contact our team before sending an item back so we can help with the next steps.